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Smart Services CRC "Social Media: State of the Art" Report Released

Over the past few months, I've been busy exploring the potential for sustainable corporate approaches to engaging with produsage - this is what I've discussed for example in my recent presentations at next09 (in English) and the Alcatel-Lucent Foundation / Hans-Bredow-Institut conference in Hamburg (in German), for example. Too many businesses still seem to believe that they can simply scoop the cream off the top of the various spaces for user-led content creation, without understanding the inevitable negative repercussions which result from any perception by users that they're just being exploited as cheap labour.

Quite a few of the ideas presented in those conference papers (and the associated interviews) draw substantially on my work with Mark Bahnisch in the Smart Services CRC, and so it's very timely that our first report for the CRC has now also been released. The report provides an overview of the state of the art in social media, and focusses especially on the dynamics of user community participation in social media sites; as part of this, we're also looking at a number of leading social media sites (and one or two 'interesting failures'), particularly in three key areas: news and views, products and places, and networking and dating.

The full report is now online here (and hopefully also on the Smart Services CRC Website soon) - all feedback welcome.

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