Produsage: Blog

(Crossposted from snurb.info.)

In a few days' time, I'll head off to Europe again, to present at this year's Conference on e-Democracy (EDEM 2010). I really enjoyed the 2009 edition (see the coverage on snurb.info), and it's hard to believe a whole year has passed already - probably because it hasn't: EDEM 2009 was held in September...

Still, that's not stopped us from developing some new ideas on how to further the 'government 2.0' push which aims to utilise Web 2.0 technologies, social media models, and produsage processes in order to create better engagement and participation between governments and citizens. This year, I'm building on my observations with Jason Wilson about top-down and bottom-up forms of engagement, presented at EDEM 2009, to suggest (in a paper co-authored with Adam Swift) that neither the common government-to-citizen (g2c) nor citizen-to-citizen (c2c) initiatives in the government 2.0 space quite manage to find the right balance, and that we may need to explore the possibility for new, hybrid models in between these poles: we outline what we've called a g4c2c model in which government provides explicit support for, and gets involved in, citizen-to-citizen activities.

One of the major sites of produsage which I examined in Blogs, Wikipedia, Second Life, and Beyond was Wikipedia, of course. I continue to think that relative to its major impact on how we deal with information, Wikipedia remains curiously underresearched - especially so if you consider the vast number of individual language-specific Wikipedias which exist today. That's not to belittle the work that has been done - but for a site which sits alongside Google, Facebook, and only a handful of others in a very rarefied category of real gamechangers, we simply haven't seen the amount of scholarly publications about it that we should rightfully expect to see.

One of my research gigs for 2009 was to investigate the potential of social media for the Smart Services CRC, a cooperative research centre comprised of several Australian universities and industry partners from the media, finance, government, and IT fields. Ostensibly, the goal here was to translate what we know about the principles and processes of produsage into actionable ideas for organisations and businesses which aim to engage with social media communities, and I'm pleased to announce that the two reports produced from this research are now available under Creative Commons licences. (I mentioned the release of Report 1 in a previous posting in June.)

All of this was in recognition of the fact - and to say this is not a dig specifically at the CRC's industry partners, but speaks to an almost industry-wide malaise - that social media and the communities which use them remain very poorly understood by the organisations which attempt to use them, which has led to a great many failures in working with social media. (For mine, the jury is still out on whether even Facebook founder Mark Zuckerberg actually gets social media.)

Indeed, it seems like these failures are now used by some corporate planners to argue against engaging with user communities altogether - 'social media' has become a dirty word for them, as ReadWriteWeb reports just today. It's unlikely that such a head-in-the-sand strategy is going to be successful in the long (or even the short) term, of course - much as the music industry has found with filesharers, social media communities aren't something you can contain by ignoring them, suing them, or quarantining them from your own content using paywalls or other protection mechanisms.

So, what our two reports for the Smart Services CRC aim to do instead is to provide an accessible, level-headed introduction to social media which draws substantially on produsage theory but tries to present those ideas in as simple and straightforward a manner as possible (without, hopefully, dumbing them down too much). I've even gone as far as avoiding to use the term 'produsage' itself all too much, in order not to scare any overanxious corporate strategists who might be frightened off by their encounter with new ideas...

Hot on the heels of the new book chapter that I mentioned in my previous post comes another chapter (though technically this one was indeed published in 2009, while the previous one has been pre-dated to 2010 - such are the mysteries of academic publishing). And this chapter is another one of my German-language articles, too, this time on produsage (or Produtzung) and its implications for politics and political organisations - which may also make it a useful companion piece to my recent interview for Polar Magazin.

The book, Soziale Netze in der digitalen Welt, edited by Christoph Bieber, Martin Eifert, Thomas Groß, and Jörn Lamla, follows on from a conference in Gießen at which I presented in 2008, but my contribution, "Produtzung: Von medialer zu politischer Partizipation", takes a considerably longer view of potential developments in political participation than the more strongly citizen journalism-focussed paper at the conference itself; it explores similar ideas to my 2008 journal article for Information Polity, in fact.

Looking back, my stay at the Hans-Bredow-Institut in Hamburg during May and June this year was exceptionally productive. In addition to the various conferences at which I presented, I also conducted a range of interviews with German media - and the latest of these, for Polar, the voluminous twice-annual magazine for political philosophy and culture, has now been published. I was interviewed for the magazine by Jan Engelmann of the Heinrich Böll Foundation, which is aligned with the German Greens party.

Here's an extended version of the interview, slightly longer than what was published in Polar. It's in German, of course - try Google Translate for a rough translation to other languages?

"In der Open-Source-Demokratie wartet man keine Einladung ab"

Bloß zuschauen war gestern. Im Web 2.0 entwickeln Leute gemeinsam freie Software, redigieren Texte in Wikipedia oder beraten auf Blogs die Sicherheitslücken von Windows. Könnte diese Beteiligungslust auch der Politik zugute kommen? Ja, wenn man die Philosophie der Netzkulturen ernst nimmt und schrittweise in das institutionelle System integriert, sagt der in Australien arbeitende Medienforscher Axel Bruns in einem E-Mail-Interview mit Jan Engelmann.

Conference season is upon us again: I'm shortly flying out to Europe to present a number of produsage-related papers at conferences in England, Austria, and Wales. The first of these is likely to be the most immediately interesting one for Produsage.org readers: at Transforming Audiences in London, I'll be presenting a paper that is more or less an English-language version of my presentation at Prosumer Revisited in March; I'll be critiquing Alvin Toffler's concept of the 'prosumer', and suggesting produsage as a more appropriate replacement that takes into account the very different affordances of today's participatory online technologies. In preparation for the conference, I've now made the Powerpoint available on this site, and all things going well I'll also add the audio of the presentation soon after the conference. the audio is now online, too.

There's a nice series by Vasilis Kostakis on peer governance in Wikipedia over at the P2P Foundation blog at the moment, starting with a double interview with P2P Foundation founder Michel Bauwens and me. Parts two and three are here and here.

Much of this focusses on the interminable debate between 'inclusionists' and 'deletionists'. For the most part, I love Paul Hartzog's statement that they "strike me as if they were two rival groups of musicians, sneering at and insulting one another, while they pluck at their lyres as Wikipedia burns down all around them" - yes, the debate really couldn't matter much less, but at the same time I also really don't see much evidence of Rome/Wikipedia burning. Certainly compared to, say, Encarta...

Over the past few months, I've been busy exploring the potential for sustainable corporate approaches to engaging with produsage - this is what I've discussed for example in my recent presentations at next09 (in English) and the Alcatel-Lucent Foundation / Hans-Bredow-Institut conference in Hamburg (in German), for example. Too many businesses still seem to believe that they can simply scoop the cream off the top of the various spaces for user-led content creation, without understanding the inevitable negative repercussions which result from any perception by users that they're just being exploited as cheap labour.

Quite a few of the ideas presented in those conference papers (and the associated interviews) draw substantially on my work with Mark Bahnisch in the Smart Services CRC, and so it's very timely that our first report for the CRC has now also been released. The report provides an overview of the state of the art in social media, and focusses especially on the dynamics of user community participation in social media sites; as part of this, we're also looking at a number of leading social media sites (and one or two 'interesting failures'), particularly in three key areas: news and views, products and places, and networking and dating.

The next09 conference last week was very interesting (but, at one and a half days, too short!), and very well organised - one of the benefits of a PR company organising a research/industry conference, I guess. A particularly welcome addition was the participation of German video sharing platform Sevenload , who are now also beginning to post videos of presentations and interviews during the conference. For the full stream, check out Sevenload's next09 channel (or search for 'next09') - but feel free to skip right over Andrew Keen's rant...

Hamburg.
Readers of the Produsage.org blog - you might be interested to know that over the next couple of days I'm liveblogging from the next09 conference - a major media and creative industries conference in Germany. I'm also presenting some early results from my research in the Smart Services CRC here tomorrow, under the title "Produsage and Business". Tune in - we've just started with a keynote by Jeff Jarvis!